Privacy Policy for Online Booking

Effective Date: 9/19/25

Inside Edge Physical Therapy & Movement (“Inside Edge,” “we,” “our,” or “us”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our online booking system powered by Cliniko (“Booking System”).
By scheduling an appointment online, you consent to the practices described below.

1. Information We Collect

When you book an appointment, we may collect:

• Personal details: name, date of birth, phone number, email address, home address.

• Health-related information: basic information needed to schedule services (e.g., reason for visit, injury/condition notes if you choose to provide them).

• Payment details: if deposits or prepayments are required (processed securely through our payment provider).

• Technical data: IP address, browser type, and usage information collected automatically by the Booking System for security and analytics.

2. How We Use Your Information

Your information is used to:

• Schedule, confirm, or modify your appointments.

• Communicate with you about your booking (confirmation emails/texts, reminders, or changes).

• Maintain accurate patient records within our electronic health record system.

• Process payments when required.

• Improve our services and comply with legal or regulatory requirements.

We will never sell or rent your personal information to third parties.

3. Third-Party Services (Cliniko)

Our Booking System is hosted by Cliniko, a secure third-party platform.
Cliniko stores your data on encrypted servers and complies with HIPAA and applicable privacy laws.
For more details, you may review Cliniko’s Privacy Policy.

4. Data Security

• All data transmitted through the Booking System is encrypted (HTTPS/SSL).

• Access to your information is limited to authorized Inside Edge staff who need it for scheduling or treatment purposes.

• We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure.

5. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal information.

• Request corrections to inaccurate or incomplete data.

• Request that we delete or restrict the use of your information, subject to legal and clinical record-keeping requirements.

• Withdraw consent for communications such as marketing emails.

To exercise these rights, contact us using the details below.

6. Data Retention

We retain booking and health records as required by law and professional standards.
When records are no longer needed, they are securely deleted or anonymized.

7. Children’s Privacy

Our booking services are intended for adults.
Parents or legal guardians may provide personal information to schedule appointments for minors.

8. Updates to This Policy

We may update this Privacy Policy periodically.
The “Effective Date” at the top will reflect the latest version.

9. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Inside Edge Physical Therapy & Movement
Email: admin@insideedgephysicaltherapy.com
Phone: 801-997-8884